Refund & Returns Policy

ZhulinLife Return & Refund Policy
Last Updated: [October 2024]

Our Happiness Guarantee
At ZhulinLife, we take pride in our handmade crochet flowers. If you’re not delighted with your purchase, we’ll make it right.

30-Day Satisfaction Promise
Enjoy a full refund or exchange within 30 days of delivery.

Return Eligibility
For a successful return:
✓ Unused condition (including all original packaging and tags)
✓ Intact product (no unraveling, stains, or alterations)
✓ Original packaging for fragile crochet arrangements
✓ Proof of purchase (order # or receipt)

Non-Returnable Items
Due to their handmade nature:
× Custom/made-to-order crochet items
× Final sale/discounted pieces
× Gift cards

How to Return

1. Email us at [email protected] within 30 days
   • Include: Order #, photos of concerns (for damaged items)
2. We’ll reply within 2 business days with:
   • Return authorization
   • Shipping instructions
3. Securely repackage using original materials

Refund Processing

• Approved returns: Refund issued within 3-5 business days
• Original payment method only
• Return shipping costs are customer’s responsibility

Damaged Items?
Contact us immediately with photos at [email protected] for:
➤ Replacement of defective items
➤ Partial refund for minor imperfections

Special Notes for Handmade Goods

• Color variations may occur due to natural yarn dyes
• Minor sizing differences (within 5%) are characteristic of handcrafted items

Need Help?
Our fiber artists are happy to assist:
[email protected]

Visit our studio at:

http://www.zhulinlife.com